Linyi Taxation:Create a “Taxpayer’s Home” for the convenience of the people

临邑县委宣传部2022-12-01 17:19

　　Since this year, Linyi County Tax Bureau has piloted the "efficient fore-stage service, mid-stage integrated management and information processing of backstage" to constantly improve the taxpayer payer's sense of experience and gain.

　　"Online handling", "continuous expansion" and "non-contact" tax handling scope is an important part for Linyi County Tax Bureau to optimize the tax business environment. The bureau divided the fore-stage area into "self-service tax area", "tax service area" and "tax advisory area". After optimization and upgrading, the direct external windows of the tax service hall decreased by 60%.

　　As the "mid-stage" smart center, the "hall-online linkage" service model provides intimate services for taxpayers based on their personalized needs. The tax service hall of Linyi County Tax Bureau has established a team of "hall-online linkage" manual telephone operators to strictly implement the business operation process and basic specifications of the cloud call platform, meet the needs of taxpayers and payers in the jurisdiction for policy consultation, business operation guidance, and ensure that online reservation needs are handled and communicated in a timely manner, and online consultation and guidance are responded in a timely manner.

　　The bureau has also set up "remote consultation and handling post" and "review and approval post" in the mid-stage to provide remote guidance to taxpayers in handling tax through existing channels for businesses that have been handled in a "non-contact" manner, and to provide taxpayers with free mail service, assistant and agency services online through the "one-click smart tax" mini program for businesses that have not been handled in a "non-contact" manner, so that "online handling" can be truly implemented.

　　Linyi County Tax Bureau has set up "comprehensive management post", "taxpayer rights and interests maintenance post" and "application promotion post" in the backstage to carry out internal risk troubleshooting, improve service quality and efficiency and reduce law enforcement risk, carry out the "positive and negative comments" activity of tax service externally, collect the needs of taxpayers regularly, summarize and analyze the appeals, opinions and suggestions of taxpayers, timely report them to the corresponding business departments and superior departments, and track the solution of problems. At the same time, the hall also takes the number of monthly work orders handled, service quality evaluation, and business channel proportion analysis as important indicators for performance evaluation of fore-stage and mid-stage staff to create a good atmosphere for optimizing the tax business environment and improve the quality and efficiency of tax service.